What an online request means

A request is not an appointment

Submitting a service request does not create a confirmed appointment, guarantee availability, or require the shop to perform work. An appointment exists only after the shop reviews the request and confirms the date and next step directly with you.

Vehicle and service information

Provide accurate contact, vehicle, and issue details. Initial selections and descriptions help the shop prepare but are not a diagnosis, inspection result, estimate, or promise that a particular repair is needed or available.

Estimates, approvals, and payment

No price, discount, warranty, completion time, or service scope is established by the website request. The shop will communicate applicable inspection steps, estimates, approvals, offer terms, taxes, fees, and payment requirements before authorized work proceeds.

Promotions and member savings

Promotions shown on the site begin after the shop opens. United Club members receive the listed member benefits on every visit. Non-member offers are limited to the customer’s first visit. Before work begins, the team will explain what each offer covers and any limits that apply.

The oil change offer includes up to 5 quarts of oil and most standard oil filters. Vehicles requiring more than 5 quarts will incur an additional charge per extra quart. Specialty filters, including cartridge filters common in some import or luxury vehicles, are available at an additional cost payable at the counter.

Urgent and unsafe vehicles

Do not rely on this website for emergencies or immediate roadside help. If a vehicle may be unsafe to drive, stop operating it and use an appropriate towing, roadside, or emergency service.

Contact and privacy

The shop may use the contact information you provide to respond to the service request. Personal information is handled under the Privacy Policy. Marketing or promotional messaging requires any separate consent required by law.

Changes and cancellations

Availability can change. Contact the shop through an approved published channel after confirmation if you need to change or cancel an appointment. Additional policies may apply once operating details are finalized and will be disclosed before booking is activated.